Frequently Asked Questions
Q: Will you accept shipments for us?
A: For storage clients, yes. However, we do not have labor to handle large shipments. We don’t mind putting one or two boxes or a rolling case in your locker, but it’s more, we suggest you contact Crew One to schedule a labor call. If you are a rehearsal client, please have items shipped to arrive no sooner than the day before your scheduled rehearsal. Your shipment may have to remain on the dock until you arrive. We are not responsible for items left on the dock or outside your locker.
Q: Does Soundcheck facilitate outbound shipments?
A: No. We usually have air bills laying around that we could provide you with but aside from that, you are responsible for scheduling the pickup, and ensuring the driver has all needed documents.
Q: Can we leave our truck and/or trailer at your dock?
A: Our docks are shared by everyone, in addition to frequent shipment deliveries/pickups, and therefore we need to ask you to have your truck or trailer out of the dock space after you’ve completed your load in.
Q: Where can we park a bus and/or trailer?
A: We have a designated are for rehearsing clients so park trailers/trucks/buses. Please contact the main office for instructions.
Q: Do you allow overnight parking?
A: We have designated area we refer to as “Tour Parking”. Rates start at $25/week for up to five vehicles. Please contact the main office to make arrangements.
Q: Do you have shore power?
A: Yes, we have service for one bus. Please reserve in advance.
Q: What are the hours for a room lock out?
A: 8am to Midnight. We can accommodate hours past night, but it must be arranged in advance and it will be at overtime rates.
Q: What is your cancellation policy?
A: 48 hours on a single day or hourly rehearsal. 7 days for multi day rehearsals. We know you want to make sure you have the space when you need it, but please be respectful. It’s unlikely we can rent the space on shorter notice.
Q:I want to rent a few hours every night for a week. Do I have to tear down each night?
A: Not if you pay the date rate. This secures the room as yours all day/night. If you only want to pay for the few hours of rehearsal time, then yes, you’ll have to tear down and remove your gear so the space is available for other rehearsals the remaining hours of the day.
Q: Do you supply an engineer for rehearsals?
A: Your room rate includes an engineer to get you up and running. Normally this should take 15 to 30 minutes. If you are using in-ears, doing a showcase, or recording, you should bring your own engineer. We always have an engineer in the building for problems or consultation.
Q: Are there lights in the rehearsal rooms?
A: Just your everyday overhead fluorescent.
Q: Can we bring lights?
A: Yes, but please discuss this at time of booking as we only have limited power available for lighting.
Q: Can we hang from the roof and if so, what are the weight limits?
A: Yes, but please call and discuss it with us ahead of time as different rooms have different weight limits.
Q: Does the room come with a drum kit?
A: No, however, we have a backline department that will be happy to assist you with setting up any backline rental. In house rentals are half price.
Q: Can we shoot our video at Soundcheck?
A: Yes, but there are different rules and pricing. Please call our office for more information.
Q: Can we use fog?
A: Yes, but only in certain rooms and we ask that you keep it to a minimum. Please mention this at the time of booking for more information.
Q: Can we have a showcase at Soundcheck?
A: We are very picky about showcases. To protect the privacy of our clients, we only allow small, industry showcases. We do not all showcases that are open to the public.
Q: Can we have a party at Soundcheck?
A: No. Again, we must protect the privacy of all of our clients.
Q: Do you sell equipment?